We take care to ensure that your items arrive on time and in perfect condition. Please note the following shipping information.

If you have any questions or would like to place a larger order, please contact us by telephone or email. 

* Freight delivery to the curbside. Disposal of the packaging and any wooden pallets is the customer's responsibility. 

Premium freight delivery including unpacking and packaging take-back is also available in Germany. Please enquire. 

Standard delivery in Germany

The prices shown apply to standard delivery; islands are excluded and must be requested separately. Bulky goods are shipped by a freight carrier. Unless otherwise agreed, delivery is to the curbside, as is customary for freight shipments. Disposal of the packaging and pallet is the customer's responsibility.

2-person freight delivery to the room of choice in Germany

When ordering freight goods within Germany, you can book delivery to the room of your choice. Two delivery personnel will bring your order to the room where the furniture is to be placed. Unpacking and packaging disposal are not included.

Premium delivery in Germany

Premium delivery and assembly service with two delivery personnel, including packaging take-back. Please email or call us to arrange this service.

Delivery to the EU and Switzerland, excluding islands

We offer standard delivery to the curbside only. Please contact us with your delivery address for a custom shipping quote.

Customers in Switzerland and Liechtenstein are responsible for all import duties and/or taxes upon arrival. We will arrange customs clearance for you. 

Returns

Some products are excluded from exchanges and refunds because they are made to order. For more information, please see our returns policy.

In the event of a return, the freight carrier will call you to arrange a collection appointment.

Please be sure to use the original packaging to prevent further damage during return transport.

We recommend requesting fabric or paint samples from us before placing your order.

Transport damage

Our team will be happy to help if your goods are damaged. We will handle your concern promptly and professionally.

If you have grounds for a complaint or claim, please contact us immediately (within 48 hours) by telephone or email.

In all cases, please check upon delivery whether you can see any damage to the boxes or packaging materials.

In all cases, record the damage on the consignment note and have the freight carrier's representative at the scene acknowledge it with a signature.

Photographs of the damage are very helpful for processing your claim.

Please report damage to us by email at info@instylior.de or by telephone at: 06172 267 6363.

Thank you for your support!

In the event of a return, the freight carrier will call you to arrange a collection appointment.

Please be sure to use the original packaging to prevent further damage during return transport.