Returns/complaints

Please note that some of our products cannot be withdrawn because they are individually configured and produced for you at your request. With several hundred or 1,000 different possible variations, it is practically impossible to sell it after it has been returned. We have described these products accordingly on the respective product page.

For standard products that you would like to return, we ask you to note the following:

Please contact us as soon as possible after your cancellation so that we can organize the return transport with you.

If the goods are returned, the forwarding company will arrange a collection date with you by telephone.

Please be sure to use the original packaging so that no further damage occurs during return transport.

 

Transport damage

In the event of damage, our team will be happy to help you. We will take care of your concerns immediately and competently.

If you have reason to complain or complain, we ask you to contact us immediately (within 48 hours) by telephone or email.

In any case, please check immediately upon delivery whether you can notice any damage to the boxes or packaging materials.

In any case, record the damage on the waybill and have this acknowledged with a signature from the shipping agent on site.

Photos of the damage are very helpful for further damage control.

Thank you for your support!

Please report any damage to us via email at info@instylior.de or by telephone at: +49 6172 267 6363

If the goods are returned, the forwarding company will arrange a collection date with you by telephone.

Please be sure to use the original packaging so that no further damage occurs during return transport.